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XP32 Help Page
Before you compose an e-mail or reach for the phone please make sure
you have looked through the Help file first. If you have a question
that the Help file doesn't answer, or are reporting what appears to
be a bug then we will be pleased to hear from you. But if it is a
question that is answered in the Help file then all we will do is
point you to the relevant section, and you will just get an answer
a little bit slower. This is not meant to be awkward, but we try to
keep our costs down to allow us to produce this high quality software
at value prices. Answering support queries is an expensive undertaking.
After all, some other software companies either charge for
support or provide it on premium-price phone numbers.
Make sure you have the latest version
If the answer can't be found in the FAQ's or knowledgebase, then click
on the Help | About menu item of the program to determine the version
you are running. Then check this website (download page) to make
sure you are running the latest version. If someone else has reported
the same problem it may already be fixed. We have a Revision History
posted for many of our products at our websites. If the problem you are
experiencing has already been fixed, it will be in the Revision History.
Refer to our Upgrade Information for an explanation of how to upgrade
a licensed copy to the latest version.
You can also contact us by e-mail, fax, or mail. Please review the section on
Helping Us Help You for an idea of the type of information we are going
to need and what to send (and not to send) along with your query.
Lost your license?
If you have lost your license key (hard disk crash, new computer, etc.),
please send your request for another license to sales[at]xp32[dot]com. In
your request, please let us know which product you need the license for
and the name of the person that the program was licensed to. This will
speed the process of locating your purchase in our customer database and
getting the license sent to you.
Requesting a Replacement CD-ROM
If you ordered a CD-ROM with your program, and you need a replacement,
send an email request to sales[at]xp32[dot]com. In your request, please let
us know which product you purchased, the reason you need a replacement
and the name of the person that the program was licensed to. This will
speed the process of locating your purchase in our customer database and
getting the replacement sent to you. There will be a charge to replace
media lost or damaged by you.
Registry Backup
This page describes how to backup and restore the Windows Registry
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